Resolved -
The temporary mitigation has been successfully implemented. We have confirmed that the mitigation was successful and dashboards are displaying information correctly. No data was lost or damaged during the incident. We will continue to monitor the service and provide a further update once observation is complete.
Aug 11, 16:47 UTC
Monitoring -
The temporary mitigation has been successfully implemented. We are actively monitoring the service to ensure stability and will provide a further update once observation is complete.
Aug 11, 16:42 UTC
Identified -
We have identified a temporary mitigation and are implementing it. We expect it to be in place by the morning of 12 August (UTC). We will provide a further update once completed.
Aug 11, 14:56 UTC
Update -
We are continuing to investigate this issue and are actively working to restore the service as soon as possible. We will provide further updates as more information becomes available.
Aug 11, 11:45 UTC
Update -
We are continuing to investigate this issue. Our team is actively working through possible causes and testing potential fixes. We will provide a further update as soon as we have more information.
Aug 10, 13:59 UTC
Update -
We are continuing to investigate this issue.
Aug 10, 12:07 UTC
Investigating -
We are currently investigating an issue where data is not displaying in the Scheduling of Activities and Non-Protocol Document Breakdown views on the Search Dashboard. No other areas of the platform are impacted. We will provide updates as we learn more.
Aug 10, 11:53 UTC