The fix has been successfully implemented. We are now monitoring the system to ensure the issue is fully resolved.
Posted Oct 19, 2026 - 11:55 UTC
Update
A fix is currently being applied. The impact remains limited to a small number of customers, with no disruption to dashboards or other services.
We will provide a further update once the fix has been implemented and verified.
Posted Oct 19, 2026 - 11:21 UTC
Identified
The issue has been identified, and the impact is limited to a small number of customers, with no disruption to dashboards or other services. The team is working on a resolution.
Posted Oct 19, 2026 - 10:01 UTC
Investigating
We are currently investigating an issue affecting the Study KPI data export delay. The team is working on a resolution and will provide further updates as needed.